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Home General Troubleshooting Adobe CC Downloads using OS X Activity Monitor or Windows Task Manager
Troubleshooting Adobe CC Downloads using OS X Activity Monitor or Windows Task Manager

December 1, 2015 By Digital Masters Leave a Comment

Troubleshooting Adobe CC Downloads using OS X Activity Monitor or Windows Task Manager

The application Adobe Creative Cloud is the central hub for all things Adobe on the desktop. It manages software installs, fonts and other assets. On occasion, such as with the recent release of Adobe Fuse CC (Preview), it tends to act up a little. With Fuse CC (Preview), users are reporting that the download progress bar remains stuck at 0% with no signs of life for a very long time, so many abort the download and after a few more failed attempts, give up altogether.

Adobe Creative Cloud desktop application on Windows 10
Adobe Creative Cloud desktop application on Windows 10

Luckily, the bug is limited to the progress bar. If you wait long enough the download completes without an error; the progress bar simply jumps from 0% to 100% in no time flat. But how do you know if it’s worth the wait?

If you encounter this problem–the progress bar stuck at 0% for a long time–there is an easy remedy. Use Activity Monitor (on OS X: Applications > Utilities) or Task Manager (on Windows: Ctrl-Alt-Del) to monitor network traffic. So long as there is activity and a reasonably high bandwidth consumption, you should probably wait.

Activity Viewer on Windows 10
Activity Viewer on Windows 10

Network monitoring allows you to safely ignore the stubborn progress bar and wait for the download to succeed.

Filed Under: General, Miscellaneous, Tip of the Day Tagged With: Adobe Creative Cloud, OS X, Windows

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